Ultimate Care
Dufeu Ultimate Care is a fully managed IT support package for businesses looking for an out-sourced I.T solution with all the benefits of an in-house IT department. Ultimate Care will cover the same functions and duties as an internal team, minus the associated costs and commitment of employing full-time staff. The fixed monthly cost gives you unlimited access to our team of skilled specialists, meaning all your IT needs are covered in one simple monthly bill.
All of your servers and systems will be monitored on a continuous basis, giving you complete peace of mind and the freedom to focus on the core aspects of your business. Ultimate Care also includes proactive maintenance and testing, meaning any potential problems are spotted before they arise, preventing any loss of time and revenue.
Dufeu IT Ultimate Care – What can I expect?
- Complete IT support – Unlimited access to our technical team.
- Fixed spending – One monthly cost.
- Exceptional levels of service and expertise.
- Guaranteed response and resolution times.
- Bespoke billing – Billed per user
- Total peace of mind – Continuous monitoring of all servers and systems.
- Proactive system monitoring – Potential problems are spotted before they happen.
Dufeu IT Ultimate Care – What’s included?
- Unlimited remote server support.
- Unlimited onsite server support.
- Unlimited remote user support.
- Unlimited onsite user support.
- Continuous 24/7 server and system monitoring.
- Guaranteed response and resolution times.
- Management of cyber security.
- Full access to the client portal, making logging support tickets quick and easy.
- Daily server and workstation reports.
- Regular onsite health checks.
- Daily server and workstation reports.
- Full management of any required system updates.
- Reduced IT project fees.