3rd Line/Senior Support Engineer

Meet Adam

My role

At Dufeu I am one of the Senior Tech’s and work as part of the Service Team, my role primarily consists of working and resolving issues in all areas of IT. This can include anything from servers down through to network or workstation related issues. However, my responsibilities do not stop as a senior tech, I currently work alongside the Service Director and Service Co-Ordinator in order to implement and action processes and procedures to ensure a smooth and great experience for all customers and staff. I also work to assist and shadow all of the Technical team to ensure all tickets are resolved quickly and efficiently.


What hurts today makes you stronger tomorrow

My main hobbies include Gym and Football. I am a long term and big Manchester United fan and love to watch them play when I get the chance. I am also a gym goer and have now been training consistently for almost 6 years. It is something that has become a way of life and is a great way to spend time with friends and well as a great enjoyment of hitting new PR’s and seeing progression.


I am constantly working to improve my knowledge

I have now been a member of staff at Dufeu for just over 6 years. In this time, I have achieved multiple qualifications in order to push myself and improve my technical ability. I have completed two apprenticeships which include Level 3 IT Professional and Level 4 IT Professional. I currently have qualifications in Microsoft such as MCSE, MCSA and MCP. As well CompTIA Network+, A+ and have also earnt the title of 3CX Advanced Certified Engineer. I am constantly working to improve my knowledge and become the best engineer I can be.