Moving to Dufeu IT
So you like one of our IT packages? What next?
Our dedicated team will manage all aspects of your on boarding process, including contacting and liaising with your old provider, gathering all of the required technical information and migrating all of your systems over to us.
Four step process for an easy migration:
Managed fully by us, so you can continue doing what you do best with minimal disruption.
1. Your on-boarding specialist will arrange to carry out an IT audit visit at a time that is convenient for you. We will explain to your staff who we are, what we are doing and the best ways to contact us going forward. Your IT infrastructure will be thoroughly inspected and our monitoring software will be installed so we can proactively maintain your systems. At this point you’ll receive a welcome pack with all the information you need, and some treats!
2. After the audit visit, our team will begin to make any urgent required changes to the infrastructure, this would include installing or migrating new hardware. We will also gather any necessary information about other third parties you are using (e.g. broadband, line rental) and liaise with these companies if necessary. At this point we can begin supporting your infrastructure and providing helpdesk support to your users.
3. Our Service Desk team will input all of the necessary details into our internal systems which will include V.I.P contact information, contract information and all of the information gathered in the initial audit visit. This will allow our teams to find out detailed information about your IT infrastructure as and when they need it. You will also be given access to this information.
4. Once all of the changes and migrations have taken place, we will meet up with you again to provide you with our recommendations for your IT infrastructure. We will also answer any questions you may have, set up your technology consulting and budget planning meetings, and introduce you to your new account manager.
Need better IT Support?
Call Dufeu IT today on 01933 426162.