IT Solutions & Services

Dufeu IT offers a vast range of IT Solutions to suit the needs of businesses of all sizes – from a small office of 5 to large-scale enterprises.

If you are looking for a partner to work with your business in developing solutions to help your business grow, talk to Dufeu IT with confidence. Our team are highly qualified, but also understand the support your business needs.

One of the assets that make Dufeu stand out above the crowd is that we talk your language. In choosing and developing our team members, we have placed huge value on understanding business needs as well as the ability to communicate effectively with our clients.

Our solutions, each tailored to the needs of your business, include:

  • End to End Solutions
  • Consultancy
  • Hardware & Software
  • Procurement
  • Installation
  • Project Management
  • Handover
  • On-going Maintenance & Support

Dufeu Support Packages

Our IT support packages are designed to take away the stress of any technical issues that can occur in a business daily.

With our qualified IT technicians and prompt response we provide remote and onsite support with 24 / 7 monitoring. Our IT packages are based on a flat fee which will help your business budget effectively for any unforeseen IT issues.

Take a look at our packages below:

Remote Care

A remote service which is fast and highly effective allowing our qualified technicians to identify and fix issues with minimal downtime.

  • Unlimited Telephone and Remote User Support
  • Asset Tracking
  • 24x7 Server Monitoring
  • Workstation Monitoring
  • Guaranteed Response and Resolution Times
  • Client Portal Access for Logging Support Tickets
  • Regular Review Meetings
  • Optimal Monthly Service
  • Delivery Reports
  • Network Documentation
  • Daily Server and Workstation Reports
Essential Care
All of the benefits from the Remote Care package but with access to onsite support as well as other managed services including our market leading anti-virus protection.
  • Unlimited Telephone and Remote User Support
  • Asset Tracking
  • 24x7 Server Monitoring
  • Workstation Monitoring
  • Guaranteed Response and Resolution Times
  • Client Portal Access for Logging Support Tickets
  • Regular Review Meetings
  • Optimal Monthly Service
  • Delivery Reports
  • Network Documentation
  • Daily Server and Workstation Reports
  • Unlimited Remote Server Support
  • Unlimited Onsite User Support
  • Unlimited Onsite Server Support
Ultimate Care
Ultimate Care is the full Dufeu IT support experience with 24 / 7 monitoring of servers and systems, combined with pro-active maintenance, preventing issues before they arise. Includes server support and unlimited access to our certified technicians.
  • Unlimited Telephone and Remote User Support
  • Asset Tracking
  • 24x7 Server Monitoring
  • Workstation Monitoring
  • Guaranteed Response and Resolution Times
  • Client Portal Access for Logging Support Tickets
  • Regular Review Meetings
  • Optimal Monthly Service
  • Delivery Reports
  • Network Documentation
  • Daily Server and Workstation Reports
  • Unlimited Remote Server Support
  • Unlimited Onsite User Support
  • Unlimited Onsite Server Support
  • Regular Onsite Health Check
  • Patch/Update Management
  • Managed Security +
  • Reduced Project Fees

Business Continuity

What is the cost of downtime to your business? If your server goes down, how much does that cost regarding productivity, customer service, overtime and even lost orders? Don’t let a disaster put you out of business

As cyber fraud continues to grow, it is imperative your business has a continuity plan. With all of the threats to your business such as spam, phishing, virus, hardware failure or a natural disaster you should not let your business become exposed. With experience in handling sensitive information, we ensure your business data is backed up every day.

Our automated cloud backup solution takes the hassle and worry away from your business and eliminates manually backing up your data every day on a portable hard drive.

Cloud Solutions

With cloud solutions becoming more and more popular it can be difficult to determine what is best for your business.

If you are considering moving to the cloud, Dufeu IT Solutions offer a full range of cloud solutions and professional advice to help you make the right decision.

Some of the cloud services we provide include:

  • Cloud-based email – Office 365
  • Cloud-based file sharing – Datto Drive
  • Cloud Backup

Free Onsite Audit

At Dufeu IT we know that one size doesn't fit all.

That is why we encourage all of our customers to take a FREE onsite audit. This service allows us, and more often than not, yourself also, to understand where your pain points are, and how we can help solve them. Simply fill out our form to begin arranging your audit.