Dufeu IT System Tray App – making our clients lives easier

In the coming weeks we will be releasing a system tray application for all of our users on our managed services packages.  The system tray app is a simple to use application which sits running in the Windows system tray (bottom right of the screen next to the clock) which will allow our clients to get in touch with us via email if they require assistance with any IT related issues in just a few mouse clicks.

We have laid the system tray application out so that our clients can reach us via email as well as access news and information from our blog and access our website.

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Proactive IT Monitoring

 

 

 

 

 

One of the pains of technology is that it will inevitably go wrong at the worst possible time, in this respect computers are a lot like cars…you could bet your house on the fact that the day you need your car the most is the day that it will not start and you will be stuck at home waiting for the AA…or even worse stuck miles away from home.

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Dufeu IT Achieves CompTIA IT Business Trustmark!

We are very proud to announce the attainment of the IT Business Trustmark.

CompTIA’s IT Business Trustmark is a vendor-neutral, business-level credential is designed to qualify and differentiate high-caliber solution provider organisations that operate in the United Kingdom. The Trustmark identifies the companies that demonstrate a commitment to providing top-quality IT services by following proven industry best practices. It serves as a reference to the quality of the services these companies provide and the commitment each makes to their end user customers. To receive the IT Business Trustmark, an IT service organisation must agree to a code of conduct, demonstrate knowledge of best practices, and submit an application covering a detailed list of criteria.

See full press release…

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Dufeu IT Christmas opening hours

Christmas is always a busy time of the year for us as the long break most businesses take allows us to fit in large projects to help our clients avoid downtime.  Our engineers will be on call throughout the holiday period and will be contactable on the main office number – 01933 426162 – we politely ask that we are not contacted on Christmas day to help setup any gadgets this year 🙂

Read more for timetable…

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Beware…24/7 PC Care!

At our offices in Finedon we have been unlucky enough to have been assigned an ex-residential telephone number by BT for our business land line.  This number gives us the unwanted pleasure of receiving occasional phone calls relating to Payment Protection Insurance, credit cards and loans, all of which are usually met with a few choice words.

On Tuesday we had a very interesting phone call come into the office from a chap claiming to be called ‘Dave’ from a computer support company called 24/7 PC Care

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