About Dufeu IT Solutions
Dufeu IT Solutions was established in 2010 to be a leading IT services provider to local businesses throughout Northamptonshire.
Here at Dufeu our team of professionals offer a range of services from Managed Onsite and Remote IT Support Packages, Backup and Disaster Recovery Solutions to VoIP Telephony Systems.
With our qualified technicians and proven track record as an ISO 9001 (FS 611578), Cyber Essentials, and Comptia Trustmark certified IT Solutions provider, we are proficient in utilizing preventative maintenance techniques. We develop great working relationships with our clients and their team and help them evolve with innovating technology.
The reason our clients come to us and stay with us is for our prompt response, our great communication, patience and a proactive approach to maintaining their business IT infrastructure.
Our Culture
When considering Dufeu IT Solutions, you will find one of the things which sets us apart from our competition is our culture. This starts with the way we employ. It’s really important for us to employ people who fit well with our team and can communicate strongly with our clients.
Of course, all our team have the requisite technical skills for their roles, but you will also find them personable, friendly and able to have a commercial conversation about technology without blinding you with science. We also make sure that the people we pick to work with us are honest, ambitious and hardworking. That’s a win for you and a win for us too.
And with continual training, both in-house and with certified training courses from the likes of Microsoft, VMware, Storagecraft and 3CX we make sure our people are always able to offer you the very best possible solutions for your business.
So if you’re looking for expertise, experience AND personality from your IT company, then Dufeu IT is right for you.
Our Values
Dufeu IT believe in Integrity, Service, and Performance.
It is with this in mind that we promote a hardworking, motivated, patient workforce, with great communication skills. We regularly provide ongoing training both in-house and through certified courses. As such we have been recognised locally as a leading supplier of IT solutions for the business community.
Meet the Team
Managing Director
Business Development Team
The Business Development Team are there to ensure the business is growing and improving. We manage existing accounts and engage with clients, providing ongoing customer satisfaction. Along with this, we work with new vendors to help secure competitive hardware / software pricing. We continuously seek leading security software services and keep up-to-date with the latest trends in hardware and software developments.
Chris Gardner
Business Development Manager
Toby Price
Sales Administrator
Mark Balment
Business Development - Print
Andy Hudson
Business Development - Print
Rocco Graziano
Business Development - Print
Ollie Husson
Technical Account ManagerClient Operations Team
The Client Operations team are responsible for providing a high-quality proactive and secure IT service from the moment a client is onboarded. The team those this by proactive management and maintenance of client systems and services. As a team we are very security conscious and are always staying up to date with security trends and vulnerabilities. The team are always seeking to find any services that can provide an additional layer of security to our clients.
Lucasz Paralusz
Client Operations EngineerProfessional Services Team
The Professional Services team is responsible for the planning and delivery of all infrastructure projects and installations. After project acceptance from the customer the Project Manager will create a full project plan and present to the customer for sign-off. The Professional Services team will take the project plan from inception all the way through to completion, communicating regularly the progress of the project to the customer along the way. Examples of projects recently undertaken by the Professional Services team are Microsoft Office 365 migrations, Server installation and migration, VoIP telephony rollout and Firewall configuration and rollout.
Neil Caterill
Professional Services Manager
Elliot Sutton
Professional Services EngineerService Team
The service team at Dufeu are responsible for ensuring that all service tickets are reacted to quickly whilst performing pro active maintenance of all systems to ensure maximum up time and hassle free IT support. We strive to deliver statistics that are best in class whilst maintaining a strictly non geek approach.
Hal Davies
IT Service Technician
Martin Dalton
Field Service Technician
Internal Operations
The Internal Operations team maintains the smooth and seamless running of each department, continually improving all processes to achieve the best possible outcome for all customers whilst identifying potential ways to streamline both internal and client experiences. The team is also responsible for maintaining all the company accreditation’s and we are moving forward to align with all industry practices.
Finance
The Finance Department manages all aspects of the business financials ranging from the day to day running’s all the way up to forecasting for future expenditure and growth.
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Dufeu IT Solutions has looked after all of our IT requirements from the start, from initially designing our system for us, maintaining it and recommending as well as implementing upgrades as our business has and continues to evolve. I can thoroughly recommend them and their service.
- Prop-Search.com Simon Toseland
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Dufeu assisted with our server migration project, and impressed us with planning and preparation work, delivering on time and budget, minimising downtime. We trust them with all IT and ongoing printer support. I recommend Dufeu IT as an efficient technology provider offering a value-added service.
- Emplas Window Systems Quang Dinh
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The Dufeu IT team always responds quickly to any of our IT issues. The system Dufeu IT Solutions have installed for us and the VPN our remote staff use to access our network from field-based locations is a godsend. I would recommend Dufeu IT as the first port of call for IT back up, support and equipment.
- Volka Infra David Fish
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Dufeu IT have managed our IT services for many years, providing a first class service to our business and to all our staff. The team are always on hand to solve any issues. We have no hesitation in recommending them to any business looking for professional IT support.
- Phoenix Surfacing Tom Greasley
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I’m very happy to recommend Dufeu IT Solutions Ltd. We engaged their team in the last year and their service, proactive input and prompt service along with developing nice working relationships with my own team have proved extremely successful. Definitely an excellent company to consider.
- Synergy Retail Support Gary Rees