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About Dufeu IT

About Dufeu IT

Why we are just what your business needs

AccreditationsMeet the Team

About Dufeu IT

 

Here at Dufeu IT Solutions Ltd our team of professionals offer a range of services from Managed Onsite and Remote IT Support Packages, Backup and Disaster Recovery Solutions to VoIP Telephony Systems.

 

The reason our clients come to us and stay with us is for our prompt response, our great communication, patience and proactive approach to maintaining their business IT infrastructure.

 

With our qualified technicians and proven track record as an ISO 9001 and Comptia Trustmark certified IT Solutions provider, we are proficient in utilizing preventative maintenance techniques. We develop great working relationships with our clients and their team and help them evolve with innovating technology.

Company Name:
Dufeu IT Solutions Ltd

 

Established:
2010

 

Location:
Finedon, Northamptonshire, UK

 

Key Driver:
Personal Service

Our Culture

 

When considering Dufeu IT Solutions, you will find one of the things that sets us above our competition is our culture.

 

This starts with the way we employ. It’s really important to us to employ people who fit well with and can communicate strongly with our clients.

 

Of course, all our team have the requisite technical skills for their roles, but you will also find them personable, friendly and able to have a commercial conversation about technology without blinding you with science.

 

We also make sure that the people we pick to work with us are honest, ambitious and hardworking. That’s a win for you and a win for us too.

 

And with continual training, both in-house and with certified training courses from the likes of Microsoft, VMware, Storagecraft and 3CX we make sure our people are always able to offer you the very best possible solutions for your business.

 

So if you’re looking for expertise, experience AND personality from your IT company, then Dufeu is right for you.

Values:
Integrity, service, performance

 

Employment Criteria:
Hardworking, motivated, patient, great communication skills

 

Training:
Ongoing training, in-house and certified courses

 

Key Driver:
Personal Service.

 

Recognition:
We are finalists in three categories at the Northamptonshire SME Business Awards! Fingers crossed! We were also Finalists in the Northamptonshire Business Excellence Awards 2014, in the Best Business Category.

Meet the Team

Greg Du-feu
Managing Director

 

In 2010, after working as an IT Administrator for 9 years, Greg founded Dufeu IT.  He has helped grow the business to become a recognised name throughout the UK IT industry and within the Northamptonshire small business community.

 

Greg is an active member of the Computer Trade Industry Association (CompTIA) and has spoken at their UK Channel Community meetings.

 

Greg works across all areas of the business including occasionally getting involved in the technical side, however his key roles are focused around business development and key account management.

Callum Baker
Service Director

 

Callum is responsible for the management and development of our entire service department.  Focused on delivering the best possible service to our customers, Callum manages the day to day influx of service tickets, and makes sure that our technicians have everything they need to complete tickets on time, to a high standard and within our SLA’s.

 

He has a keen interest in operations and dedicates some of his time to internal business development which includes researching and testing new technologies that could help us provide a better service to our customers.

Neil Catterill
IT Service Manager

 

Neil is a senior technician and IT service manager.  On an average day he will be responsible for looking after the IT service team, project managing installations, and working on 2nd and 3rd line support tickets.

 

Neil has a wealth of knowledge about all aspects of IT and is Microsoft, CompTIA and VMWare certified.  After being with the company for over 5 years he is one of our longest serving members of the team, respected by his peers and customers alike he is a great asset to the business.

Chris Gardner
Business Development Manager

 

Chris joined the business in October 2015 after working in business development in the US for over 6 years.  Chris’ role is extremely varied, working with both customers and suppliers some of his responsibilities include delivering new business, managing strategic technology partnerships, customer relationship management, PR and marketing.

 

Chris’ objective over the next few years is to focus on business growth which will include building a team around him that can deliver the best possible service and solutions to our customers.

Accreditations

 

At Dufeu IT Solutions, we know that accreditations make our customers feel comfortable that we will always be able to provide the best solution.

 

More importantly, accreditations are a vital part of our business.

 

But in our field, accreditations have to be earned. To make sure we stay up to date, our teams undertake regular technical exams and must demonstrate best practices at all times. These are audited, as are our revenue thresholds and the consistency with which we deliver service quality.

ISO9001

Recognising the design and effectiveness of our operation, our ISO9001 accreditation is regularly audited and measured not just through internal paperwork, but through customer facing service quality measurement.

Comptia Trustmark
IT Business

The IT Business Trustmark is given to companies in the UK that successfully demonstrate their ability to provide quality service and sound business practices.

Comptia Trustmark
Solutions and Support

The Solutions & Support Trustmark is given to companies in the UK that successfully demonstrate their ability to provide quality service and sound business solutions and support.

Microsoft Silver Business Partner

Microsoft Silver business partners have to be able to demonstrate competence through a number of areas, including technical examinations, business focused competency assessments and customer references.

As a result you can have complete confidence in our ability to advise on using Microsoft technologies to improve your company’s productivity and address your business needs.

Careers

 

We are always looking for ambitious, personable people to join the team – if you think you fit the bill, email us your CV, telling us why you’d like to work at Dufeu IT Solutions.

Apprentices

 

We believe in developing talent through apprenticeship programmes – click here to read about Adam Holding’s apprenticeship journey with Dufeu IT.

Current Vacancies

 

We don’t have any current vacancies, but why not bookmark this page and check back soon? Alternatively, please feel free to email us your CV, telling us why you’d like to work at Dufeu IT Solutions.

Community

 

Midlands Air Ambulance

 

rugbyDufeu IT sponsored a recent rugby day in aid of the Midlands Air Ambulance.

 

Since 1991, Midlands Air Ambulance has responded to more than 46,000 missions averaging 2,000 per year, making it one of the longest established and busiest air ambulance organisations in the UK.

 

The charity’s three aircraft each carry a crew comprising pilot, two paramedics or flight doctors plus full life-support medical equipment. Operating from strategically located regional airbases, 90 per cent of the region is within reach within eight minutes.

 

If a patient reaches hospital within the Golden Hour (60 minutes after their injury) their chances of survival are dramatically increased. That is why the rapid response of the Midlands Air Ambulance is so vital in an emergency situation.

 

What is not widely known is that Midlands Air Ambulance receives no Government or National Lottery funding.Each Midlands Air Ambulance mission costs £2,500 and in excess of £7 million is needed each year to keep its three air ambulances operational, which is donated entirely by the public and local businesses, with four in ten of those we help funded by Gifts in Wills.

Industries

 

We have clients in many business sectors including the following industries and are competent in many of their business practices:

 

  • Manufacturing
  • Accounting
  • Financial
  • Not For Profit
  • Retail
  • Real Estate
  • Sports and Recreation
  • Construction
  • Technology
  • Insurance
  • Logistics
  • Leisure & Hospitality