Dufeu IT News

Leading Midlands Based Tarmac Surfacing Contractor

Leading Midlands Based Tarmac Surfacing Contractor

 

Situation:

  • A leading tarmac surfacing contractor in the Midlands.
  • Established independent business, intent on increasing productivity through IT communications with reliable IT support and hardware supplies.
  • Dated equipment and no IT infrastructure or support with constant issues.

 

Challenges:

  • Implementing communications from site to office, office to client.
  • Updating hardware and software ensuring it works in hand with the CRM.
  • Making sure there are no unexpected cost with any ongoing IT issues.

 

Actions:

  • Reviewed existing IT processes for each location.
  • Analysis of connection issues and broadband speed.
  • Updated hardware & software including a new server and VoIP phone system.
  • A full installation of Microsoft Exchange enhancing all communications.
  • Implementing an offsite backup solutions securing all client data.
  • Providing ongoing onsite and remote IT support with proactive monitoring with our Ultimate Care plan.

 

Results:

  • Employee productivity has increased dramatically.
  • Communication between the office and the client run smoothly.
  • No unexpected IT cost with a fixed support plan.
  • Saving money by having efficient equipment.