Dufeu Customer Portal: The smart way to log a ticket

When in need of IT support, you want a quick and efficient way to liaise with our technicians and get the help you need. One of our main aims when launching our desk director portal last year, was to make this process as speedy and simple as possible.

Now, you can create a ticket in minutes with one of our portal’s pre-made forms and with a few clicks, keep up-to-date and prioritise tickets. Those permitted, can also view and except quotes, fast-track tickets and access the tickets of members of their team.

Check out our guide below for instructions on how to log a ticket or watch our video tutorial.

How to log a ticket (video tutorial):

Did you know?
Our portal also has a knowledge base located in the “learning” tab with a library of how-to guides and handy tips.

How to use (step by step guide):

Step 1 – Open the portal

You can open the portal via the icon located in the notification area in the bottom right-hand corner of your screen. If this is your first time, you will be given 3 sign-in options. Choose an option that works for you and follow the steps. To avoid this step again, click “yes” when asked if you would like to stay signed in.

Step 2 – Create a ticket

To create a ticket ensure you are in the “contact support” tab and choose one of our pre-set options. Within each option you can drill down to a more specific set of options. For example: Workstation > Software Install.

Step 3 – Fill in requested info

Once you have selected the type of support you require, you may be asked to fill in some more details to help us with your request. This stops us having you contact you to get further information and speeds up your request. Once submitted a ticket will be created automatically.
That’s it, it really is that simple!

Step 4 – Grab a cuppa!

Sit back and relax, now we have the information we need, one of our technicians will be in contact with you shortly to help you with your request.