Understanding Managed IT Services and its benefits
In this digitally focused age, a company’s IT-infrastructure holds so much more importance than it once did. IT network issues and downtime are some of the top challenges SMEs face and can equate to large losses. Over the last several years managed IT services have become extremely popular, with many businesses adopting this approach in order to reduce costs and focus more on their core business. Many businesses are still unclear of the benefits of managed IT services and how they fit in with their current structure (especially when they already have internal IT staff.)
Check out our infographic on the Top 5 Benefits of Managed IT Services to find out why this model has become so popular. For a more in-depth version scroll down to read the copy below.
Infographic: Top 5 Benefits of Managed IT Services
Predictable monthly fee and a decrease in overall IT spend.
It is a popular misconception that fixing things only when they break will save you money. This approach will actually cost you MORE in both time and money! Rush fees and after hour rates can quickly add up and downtime can cause havoc to your company’s overall production. Managed services focus on prevention rather than cure. After all… call-outs are part of the package, so when a technician is out for repairs, an MSP isn’t actually making any extra money. They just have one less technician to hand in the office!
You might wonder why an MSP needs so many technicians if they aren’t all out fixing computers all day? To keep your systems healthy your MSP will continuously monitor, maintain and update your systems. Dependant on which MSP you choose your package may differ, but a good MSP will include onsite & remote support, a robust security solution, preventative maintenance, reporting, back-up and disaster recovery and an email solution.
With all your IT needs covered in one monthly bill, opting for a managed IT service offers far more predictability when it comes to IT expenditures. With a break/fix model, you never know when IT problems may arise, making it impossible to budget for them.
Freed-up resources allowing time to focus on business growth.
A managed IT service providers sole focus is on your IT infrastructure. Not only will they provide IT support when issues arise, they act as your partner to improve profitability by reducing costs, monitor your applications, maintain your IT hardware and ensure the hardware/software you are using is the right fit for your business, help you with compliance and regulations and much more.
An MSP can also supplement an existing IT department. Not only will they improve your current IT capabilities by providing specialized knowledge to fill in any skills gaps, but they can also take over repetitive, time-consuming processes that bog your IT staff down. This frees your existing IT team to become a more strategic part of your business.
As a customer, you will have complete peace of mind knowing your IT infrastructure is being cared for by skilled IT specialists and you can finally concentrate your valuable hours on where they are needed most.
Ensure security to prevent breaches.
This is where an MSP really stands out. They will work with top security vendors to provide you with a multi-layered approach to cyber security. It’s not just about having a good anti-virus product anymore; hackers are becoming more sophisticated with new types of malware attacks appearing regularly. MSPs will track cyber threat trends and legislation changes, take care of security patches and updates, provide anti-spam protection to keep your business and employees safe from spam, malware, ransomware, impersonation attacks and phishing attacks. A managed service provider will securely backup your files and in the event of a disaster help you recover any lost data. Having an MSP who has a solid relationship with a third-party security vendor means that you don’t have to worry about a thing when it comes to securing your business.
Access to expertise and new technologies
One of the major benefits of using a managed service provider is gaining access to the latest technologies. Your MSP will ensure all your technology is up-to-date and only invest in new technologies that are right for your business needs. An MSP will become a single point of contact for your business, maintaining and building relationships with other technology vendors to push your business forward.
Scale up or down with ease
As your technology needs change you may need to scale up or down your support structure to accommodate it. If you hire more employees, the cost of training extra IT staff to support them can be tremendous. An MSP will grow with your business without having to hire and train extra employees. Similarly, an MSP can provide cloud solutions with the ability to add additional functions or load to your network with ease. An MSP can easily expand and contract its services based on your business needs which is never more important than in this current unpredictable climate.
Here at Dufeu IT, we have provided business technology solutions to SMB’s and larger clients for over 10 years. We have taken all the expertise and knowledge gained over the years to put together the ultimate managed IT package “Ultimate Care”.Watch our explainer video to find out what this includes and how we stand apart from other managed IT service providers.
Want to find out more about our Ultimate Care managed IT services package?
Get in touch or watch our explainer video for an in-depth explanation of our managed IT services package.
Creative Marketing Designer at Dufeu IT | Wife to a tech genius | Mother of two little princesses