Call 01933 426162 or email info@dufeu-it.co.uk

IT Solutions

 

Dufeu IT offers a vast range of IT Solutions to suit the needs of businesses of all sizes – from a small office of 5 to large scale enterprises.

 

If you are looking for a partner to work with your business in developing solutions to help your business grow, talk to Dufeu IT with confidence.

 

Our team are highly qualified, but also understand the support your business needs.

 

One of the assets that makes Dufeu stand out above the crowd is that we talk your language. In choosing and developing our team members, we have placed massive value on understanding business needs as well as the ability to communicate effectively with our clients.

 

Our solutions, each tailored to the needs of your business, include:

 

  • End to end Solutions
  • Consultancy
  • Hardware & Software Procurement
  • Installation
  • Project Management
  • Handover
  • On-going Maintenance & Support

 

Call Dufeu IT today on 01933 426162 for more information.

Case Studies

 

Interested in the kind of clients we work for? Click below to read our case studies.

Support Packages

 

Our IT support packages are designed to take away the stress of any technical issues that can occur in a business daily. With our qualified IT technicians and prompt response we provide remote and onsite support with 24 / 7 monitoring. We have four tailored IT packages based on a flat fee that will help your business budget effectively for any unforeseen IT issues.

 

Remote Care:

Remote Care gives you easy and quick access to a qualified technician who will resolve any issues that can be fixed remotely. No waiting for a technician to turn up – our secure client connection service means our team can get straight onto your computer from our offices! This is a fast and highly effective service which allows our experts to identify and fix issues very quickly with minimal downtime.

Essential Care:

Essential Care takes a more proactive approach to maintaining your IT infrastructure. Remote Care, detailed above, is included, but our Essential Care package also gives you access to onsite support if an engineer needs to come out to you as well as other managed services including our market leading anti-virus protection.

Ultimate Care:

Our signature support package, Ultimate Care is the full Dufeu IT support experience. With 24 / 7 monitoring of servers and systems, combined with pro-active maintenance, many issues can be prevented before they arise. And with a whole host of other services including server support and unlimited access to our certified technicians, Ultimate Care is a perfect way to ensure your business runs smoothly.

Been hit by Ransomware?  Looking for ways to help prevent it?

 

With the rise of Ransomware, Phishing, Spear Phishing and Whaling there has never been a more important time to make sure your network security is in order.  It is critically important to have multiple layers of security in place across your IT infrastructure, this is where one of our managed security packages comes in to make sure you have covered every possible avenue.

Can your business afford NOT to have support packages in place?

 

To discuss your needs call us on 01933 426162.

Moving to Dufeu IT

 

So you like one of our IT packages? What next?

 

Our dedicated team will manage all aspects of your on boarding process, including contacting and liaising with your old provider, gathering all of the required technical information and migrating all of your systems over to us.

 

Four step process for an easy migration:

 

Managed fully by us, so you can continue doing what you do best with minimal disruption.

 

1. Your on-boarding specialist will arrange to carry out an IT audit visit at a time that is convenient for you. We will explain to your staff who we are, what we are doing and the best ways to contact us going forward. Your IT infrastructure will be thoroughly inspected and our monitoring software will be installed so we can proactively maintain your systems. At this point you’ll receive a welcome pack with all the information you need, and some treats!

 

2. After the audit visit, our team will begin to make any urgent required changes to the infrastructure, this would include installing or migrating new hardware. We will also gather any necessary information about other third parties you are using (e.g. broadband, line rental) and liaise with these companies if necessary. At this point we can begin supporting your infrastructure and providing helpdesk support to your users.

 

3. Our Service Desk team will input all of the necessary details into our internal systems which will include V.I.P contact information, contract information and all of the information gathered in the initial audit visit. This will allow our teams to find out detailed information about your IT infrastructure as and when they need it. You will also be given access to this information.

 

4. Once all of the changes and migrations have taken place, we will meet up with you again to provide you with our recommendations for your IT infrastructure. We will also answer any questions you may have, set up your technology consulting and budget planning meetings, and introduce you to your new account manager.

 

Need better IT Support?
Call Dufeu IT today on 01933 426162.

Business Continuity

 

What is the cost of downtime to your business? If your server goes down, how much does that cost in terms of productivity, customer service, overtime and even lost orders?

 

Don’t let a disaster put you out of business

 

As cyber fraud continues to grow, it is extremely important your business has a continuity plan. With all of the threats to your business such as spam, phishing, virus, hardware failure or a natural disaster you should not let your business become exposed. With experience in handling sensitive information we ensure your business data is fully backed up every day.

 

Our automated cloud backup solution takes the hassle and worry away from your business and eliminates manually backing up your data every day on a portable hard drive.

 

Don’t let a disaster drive you out of business,
call Dufeu IT 
today on 01933 426162.

2015 Statistics

 

95% of businesses experienced outages for reasons unrelated to natural disasters

 

Of all business outages in the UK in 2015, the reasons were as follows:

 

45% Operational

 

35% Natural Disaster

 

18% Human Error

 

2% Unknown

Cloud Solutions


With cloud solutions becoming more and more popular it can be difficult to determine what is best for your business.

 

If you are considering moving to the cloud, Dufeu IT Solutions offer a wide range of cloud solutions and professional advice to help you make the right decision.

 

Some of the cloud services we provide include:

 

 

Talk to us on 01933 426162 about taking your business on the cloud.

Industries

 

We have clients in many business sectors including the following industries and are competent in many of their business practices:

 

  • Manufacturing
  • Accounting
  • Financial
  • Not For Profit
  • Retail
  • Real Estate
  • Sports and Recreation
  • Construction
  • Technology
  • Insurance
  • Logistics
  • Leisure & Hospitality

Projects

 

At Dufeu IT we not only provide great proactive IT support but we can also help you with your IT projects whether they be large or small, we’ll deliver it on time and on budget.

 

We are experienced in carrying out wide range of IT projects, whether it’s migrating you to a new Server, implementing Office 365 across your organisation, virtualising your environment, helping with your office move or anything else IT or Telecoms related.

 

Whatever your needs, we can:

 

  • Meet to discuss your project goals, or if you don’t know, we can provide recommendations and explain what the benefits will be.
  • Manage the entire project for you, from end to end, planning to implementation.
  • Provide a full project plan, so you’re clear on what is required and the timeframes.
  • Deliver the solution you need, when you need it, minimising downtime by working out of hours 24/7.